Who is responsible
Pennine Sportswear Ltd., based at 33 Caroline Street, Birmingham, B3 1UQ, United Kingdom. Reach out regarding privacy queries to: [email protected].
Legal framework
We handle personal details strictly under UK GDPR and the Data Protection Act 2018 along with applicable local statutes in United Kingdom. Should any wording here conflict with statutory rules, governing legislation takes precedence.
What we collect
When placing an order, we take only essentials needed to pack and route your kit: your name, postal address, inbox, telephone number, and basket items. We do not collect or hold payment card records on our servers. While you browse, our platform logs standard technical details, such as IP addresses, browser types, and visited pages, using the cookies outlined below.
- Customer contact and shipping details including legal name, residential address, email address, and telephone number
- Transaction history, item choices, order references, and fulfillment records
- Technical telemetry including IP address, browser metadata, operating system, and session timestamps
- Customer service correspondence, sizing inquiries, and return records
Why we use it
- To fulfil training kit orders, dispatch parcels, and handle returns.
- To reply to your enquiries and update you on the progress of your parcel.
- To protect our online store and monitor general site traffic.
- To share seasonal gear updates and notices, provided you opted in, with an opt-out link in every email.
Third parties who handle your data
Dispatch drivers and delivery firms receive your shipping details. Payment intermediaries handle transaction records required to process the balance. Infrastructure and metrics providers process data under strict data processing agreements. We never sell personal records to anyone.
Pennine Sportswear Ltd. operates strictly within the United Kingdom and does not sell or share customer personal information for monetary or other valuable consideration under applicable United Kingdom data protection statutes; California consumer privacy provisions apply solely to residents of the State of California, United States.
Data retention periods
Order records remain on file for the duration mandated by financial regulations, after which they are removed. Customer account profiles remain until you decide to shut them down. Traffic analytics logs are kept for 14 months.
Your rights
In compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, customers located in the United Kingdom hold enforceable rights to access, rectify, erase, restrict, port, and object to the processing of their personal data by contacting the Data Protection Officer.
Security
Pennine Sportswear Ltd. never collects, stores, or processes debit or credit card details on its servers, as payment options are strictly restricted to Cash on Delivery and Direct Bank Transfer.
Questions about this policy
Drop a note to [email protected] or ring +44 121 208 2415 between Mon-Thu 07:45-16:00, Fri 07:45-15:00. We respond to all queries within one business day.
- Merchant
- Pennine Sportswear Ltd.
- Registered address
- 33 Caroline Street, Birmingham, B3 1UQ, United Kingdom
- [email protected]
- Phone
- +44 121 208 2415
- Working hours
- Mon-Thu 07:45-16:00, Fri 07:45-15:00
- Registration
- Company No. 08495960