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Returns & Refunds

Last updated: September 1, 2026.

1. Right of Withdrawal

Where Spanish and European consumer legislation applies, consumers generally have a 14-day statutory right of withdrawal from distance purchases starting from receipt, subject to legal exceptions.

2. Sealed & Perishable Goods

For health protection and hygiene reasons, the right of withdrawal does not apply to sealed goods that have been unsealed after delivery and are not suitable for return. Exceptions may also apply to perishable products. These exclusions do not affect damaged or incorrect items.

3. How to Request a Return

Contact [email protected] specifying your order ID, name, affected products, and a clear statement of withdrawal or issue. A reason is not legally required for standard withdrawal. Please wait for return instructions before shipping any items back.

4. Return Conditions

Keep the product, seal, accessories, and packaging in reasonable condition. Do not consume a product you intend to return due to damage or delivery error. Return shipping costs are born by the customer where permitted by law, unless the return is due to a seller error or damaged delivery.

5. Refunds

Where applicable, eligible refunds will be processed via agreed payment methods within statutory timeframes. Because this website does not process online payments directly, refund terms apply strictly to orders completed via subsequent follow-up. Order registration does not constitute proof of payment.

6. Damaged, Defective, or Incorrect Goods

Contact us immediately with photos of the package, label, batch number, and damage. Do not discard the item. We will evaluate a replacement, refund, or appropriate remedy in compliance with statutory consumer warranties.

7. Adverse Reactions

Stop using the product immediately and seek appropriate medical care according to severity. Keep the packaging and batch number. Commercial return handling is not a substitute for medical evaluation or formal healthcare reporting.